Frequently Asked Questions and Support

Questions below are most commonly asked by our customers. If you still have questions, contact us for more support.
Please click on a question below to see your answer.

FAQS

Security Questions:

For Keypad D623 Series

How do I arm my system?
Enter your code followed by...
A) "All on" to arm everything
B) "Part on" to arm perimeter

For Keypad DS7447

How do I arm my system?
Enter pin number + on

Phone Questions:

The time and date are incorrect on mySamsung phone system, how do I correct it?
Keeping the phone the cradle, press transfer button,
and dial 200.
Then dial 1234 when prompted for the passcode.
Then dial 1 to toggle to "enable". Press transfer again.
Press transfer yet again, then dial 505.
Display will show date and time on the first line,
The second line will show
"NEW:WMMDDYY:HHMM".
Enter day, date, and time using the format as below:
W (day of the week)
MM (month) 01 for January and 12 for December
DD (day of the month) for the days 01-31
YY (year) the last two digits of the year
HH (hours) use the 24-hour clock and enter range between 00-24
MM (minutes) enter a number in the range of 00-59
then press transfer to save
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